About Zendesk
Mature ticketing, deep integrations, broad reporting. Long-time leader in the help desk space.
Reviews
6 written · 6,234 star-only ratings
- DDevon Reyes5/27/2026Written review
Macros + triggers
Power agents love the automation.
- TTomasz Wójcik4/14/2026Written review
Help center
Knowledge base reduced repeat tickets.
- AAmelia Brandt3/27/2026Written review
Reporting is okay
Standard reports cover most needs.
- NNoah Fischer2/14/2026Written review
Solid but heavy
Considering lighter tools, but not switching yet.
- PPriya Shah12/2/2025Written review
Good for scale
Handles thousands of tickets daily.
- MMaya Kovacs9/22/2025Written review
Mature ticketing
It does what it says.