4.1/ 5
6,240 ratings · 6 written
About
Mature ticketing, deep integrations, broad reporting. Long-time leader in the help desk space.
Reviews
6 written · 6,234 star-only
- D
Devon Reyes
5/27/2026 · Written review
Macros + triggers
Power agents love the automation.
- T
Tomasz Wójcik
4/14/2026 · Written review
Help center
Knowledge base reduced repeat tickets.
- A
Amelia Brandt
3/27/2026 · Written review
Reporting is okay
Standard reports cover most needs.
- N
Noah Fischer
2/14/2026 · Written review
Solid but heavy
Considering lighter tools, but not switching yet.
- P
Priya Shah
12/2/2025 · Written review
Good for scale
Handles thousands of tickets daily.
- M
Maya Kovacs
9/22/2025 · Written review
Mature ticketing
It does what it says.